You may return any unopened merchandise in its original condition, including original packaging and packing slip within 30 days of receipt and you will receive a full refund less shipping and any gift wrapping charges.
We charge a 20% restocking fee for any merchandise not returned in its original condition and packaging.
Any shipping cost you incur to return the product to us will not be refunded.
Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.
We require the following information to process your return. (If this information is not included, we will be unable to process your return.)
Full name and address
Phone number
E-mail address
Packing slip
Original Order Confirmation Number
Your reason for returning the merchandise
Please return the merchandise to:
Scenturion.com Attention: Returns 115 Bloomingdale Rd, Hicksville, NY 11801
All returns must be shipped back to Scenturion.com using a trackable courier. (UPS, FedEx, USPS Delivery Confirmation)
Any package that has not been received by Scenturion.com and tracking information cannot be provided, will be the sole responsibility of the shipper.
**Please allow up to 14 business days to process your return or exchange.
If your package is returned to Scenturion.com marked as "refused", "unclaimed", or "undeliverable", and you would like to have it re-shipped, we will unfortunately need to charge a $5.95 re-shipping fee.
Cancel Your Order
Since we use automated order processing and warehouse systems, we are unable to cancel or modify your order once it has been submitted. If you have any other questions, please contact a Customer Care Representative.
Contact us at: 1-855-723-6875 Monday-Friday: 9:00am-5:00pm Eastern Time. info@scenturion.com
Safety
At Scenturion.com, all of your personal information is protected by our Secure Server Software (SSL) which fully encrypts and protects all of your personal data (name, address, credit card number) so that it can not be read by anyone over the internet.
